Online Consultation


TFD Services provides a range of Online Services as a convenient way for you to access psychological services and to remove barriers to engage due to location. Our psychologists are fully registered and services are offered using a video conferencing which supports secure confidential services.

Appointments are conducted in the same manner as a face to face appointment, such that you will still hear and see your psychologist using a virtual platform. There is no need for you to download or register for any programs. We simply send you a link at time of your appointment (either text or email) which you can then click to activate on any smart phone, or computer with web camera.

To get started, contact us by either phoning 07 4921 1140 or complete our contact form and we will arrange an appointment from there.


Online Psychological Services using private webinar services, such as Zoom, are convenient for people that have difficulty travelling to appointments either because of distance/remoteness, mobility problems, or anxiety issues which prevent you leaving your home, people with childcare commitments or simply those with a busy work and travel schedule.

All you need is a computer, a reliable internet service, and a private uninterrupted space in which to hold your psychological session. We ask for the same attention and focus within sessions that you would have coming into the physical office.

Medicare Rebates for Online Services

Currently only individuals whom are deemed to reside in Regional, Rural and Remote locations are eligible for Medicare Rebates for online services (telehealth) under the Better Access to Psychologists – Mental Health Care Plan program based on referral from your doctor. To check if you are eligible based on location go to and type in your location. Areas with a MMM classification of four to seven which incorporate small country towns and remote locations, are eligible for rebates as of November 2017. If you need assistance with checking if you are eligible, give our office a call on 07 4921 1140.

If your location is not eligible, we are still able to offer a service to you, however only in office, face to face services are eligible for rebate under the Medicare system. Online services where you are not eligible will not be Medicare supported.

Under the Referral using Telehealth, at least one of the first four sessions is required to be face to face, and three out of the total of ten available appointments under the referral are required to be face to face. Our preference is to conduct the initial appointment with you face to face as the benefit to you in our conversation and seeing if there is a fit with the psychologist is a must for the overall benefit of engaging with our service. Future sessions are then agreed upon together.

Private health rebates are available for all video conferencing sessions and the rebate will be determined by your extras cover with your individual private health insurer.


The aim of Online Psychological Services is to provide you with a psychological consultation in the same way in which it would be provided if you were attending a physical appointment. Using video conferencing, you will be able interact with the psychologist in much the same way as when you attend a consulting room.

If you think Online Psychological Services might be right for you, contact us today and we can assist you to answer any questions you might have and help determine if online services are appropriate for you.

Once you have made an Online Psychological appointment, you will receive an email from us with clear instructions regarding our intake process and how to access your online appointment, as well as payment instructions. Payment for online services is processed at the commencement of the online service.